Политика конфиденциальности
WE CARE ABOUT THE PROTECTION OF YOUR PERSONAL
DATA!
Privacy policy for clients.
This privacy statement applies to
the processing of personal data of customers who place an order on the
Ma-emirates.com platform. SF RESTAURANT CO DMCC is responsible for the
processing of your personal information. Therefore, SF RESTAURANT CO DMCC
adheres to the General Data Protection Regulation (GDPR) requirements when
processing personal data. Privacy Policy We have summarized the key points
regarding the protection of your personal data and how we process it. If you
need more information about specific processes, please get in touch with us
using the contacts below.
SF RESTAURANT CO DMCC is a
commercial company registered in the Commercial Register of the Registrar of Companies
under the Licence number DMCC-874672. It is the administrator of personal data
by the provisions of the Personal Data Protection Law.
What information can I find in
the Privacy Policy?
This Privacy Policy will provide
you with comprehensive information and actions performed with the personal data
you provide to SF RESTAURANT CO DMCC.
• What personal data do we
collect about you?
• What is the purpose of their
collection?
• How long do we keep the
provided personal data?
• Who do we share your personal
data with?
• How will we notify you of
changes to our Privacy Policy?
• What types of cookies do we use
to improve your experience on our website?
• What are your rights about the
personal data provided?
With this Privacy Policy, SF
RESTAURANT CO DMCC declares that it implements all technical and organizational
measures for the protection of personal data provided for by law or other
regulatory acts.
What is personal data?
Any information and data that can
directly or indirectly identify an individual.
For example, indirect
identification is your mobile phone number and/or email address combined with a
name to identify you, such as two names and a mobile phone number.
What personal data does SF
RESTAURANT CO DMCC collect and why?
Ma-emirates.com processes your
personal data because you use our services. We use the following personal data
for the following purposes.
1. Order process
We process the personal data you
provide us when you place an order. This personal data is necessary to fulfill
your order, order confirmation and order evaluation, payment, and a possible
refund. The legal basis for such processing of personal data is that it is
necessary to perform a contract, as defined in the GDPR. During the order
process, we process the following personal data:
Name
Address details
Contact details
Order
2. Restaurant reviews
In addition to the above
processing operations, we process the personal data you provide when submitting
a restaurant review. The legal basis for this processing of personal data is
your consent to this (by posting a restaurant review) following the GDPR. You
may withdraw your consent by contacting us at [email protected]. When you post
a restaurant review, we process the following personal data:
Name (if provided)
Email
3. Customer service
When you contact our customer
service department, we will use your personal information to answer your
question or process your complaint. The legal basis for such processing of
personal data is that it is necessary to perform a contract, as defined in the
GDPR. We process the following personal data for customer service purposes:
Name
Address details (if applicable)
Contact details
Payment details (if applicable)
Comments (if applicable)
4. Customer Satisfaction Survey
To ensure that our services are
tailored to your preferences, any personal data you provide to our customer
service department may be used for things such as customer satisfaction
surveys. The legal basis for this processing is the need to pursue the
legitimate interests of Ma-emirates.com (customer satisfaction) as defined in
the GDPR. This applies to the same personal data referred to in paragraph 2.
Information you provide
voluntarily:
– Registration information when
creating a profile on the SF RESTAURANT CO DMCC page so that we can:
1. Create your account so that
you can place orders following our Terms;
2. Identify you when you log into
your account;
3. Contact you to perform the
services we offer;
4. Notify you of changes or
updates to our Terms and Privacy Policy.
Information we receive from other
third-party sources.
We also use your personal data to
fulfill our reporting obligations to advertisers and improve our website and
our range of products and services. The legal basis for such processing is the
need to pursue the legitimate interests of Ma-emirates.com (analysis and
reporting), as defined in the GDPR. We will always ensure that the reports do
not contain any data that can be traced back to you.
What does the processing of
personal data mean?
The processing of personal data
includes the collection, storage, destruction, transfer, correction, updating,
deletion, destruction, and all other actions performed with your personal data.
We will also use your personal
data if it is in our legitimate business interests to do so, but only if your
interests do not override those interests in protecting your personal data or
your other rights and freedoms.
In some cases, we may have a
legal obligation - a legal basis for collecting personal data from you (for
example, in the event of legal proceedings), or we may need to process it or
transfer it to others to “protect your vital interests”, saving someone than
life.) or another person (for example, in the case when the life of another
person is in danger).
In addition, if we collect and
use your personal data in reliance on our legitimate interests (or those of a
third party), we will tell you at the appropriate time what those legitimate
interests are.
If you have any questions or
would like more information about the legal basis on which we collect and use
your personal data, please contact us using the contact information provided in
the “How to contact us?” section above.
For example, for marketing purposes,
to receive our latest promotions and new delivery services, as well as any
other promotional newsletters.
Consent to processing your
personal data is given when registering on our website or filling out various
forms posted on our website (for inquiries and for subscribing to
advertising/newsletters).
The consent you have given may be
withdrawn at any time by sending an email to [email protected].
Email newsletter for information
about your marketing preferences.
We also process your personal
data to send you marketing communications and notifications. When you subscribe
to our email newsletter, you will be asked to enter your email address as a
newsletter subscriber; we keep a record of your email. Such communications
include the latest news, discounts, and updates on new restaurants and loyalty
programs, regardless of the format we use to exchange such communications. Any
personal information you provide to us, including your email address, will not
be shared or sold to third parties. The legal basis for this processing of
personal data, as defined in the GDPR, is your consent to this when placing an
order. If you would like to change your preferences for receiving such
communications and notifications, you may unsubscribe using the link in the
relevant communications. Under no circumstances will we ask for credit card
information for promotional purposes or in email newsletters. You also have the
right to unsubscribe from marketing communications we send you by using the
unsubscribe feature in any marketing communications you receive from us or by
emailing [email protected].
Use of cookies
Finally, we also process personal
data that you send us indirectly. Ma-emirates.com uses cookies for functional,
analytical, and marketing purposes. Functional cookies are necessary to use the
website. Cookies collect the following personal data:
Location
details
IP address or application IDs
Internet browser and device type
Website Language
Your rights in relation to the
personal data provided.
If you are a registered user of
Ma-emirates.com, you can access your profile at any time to view and update
your personal information, i.e., your personal data. You can also contact us to
request an update or deletion of your personal data or to restrict the
processing of your personal data.